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Harrison Springs receives award for outstanding customer service

Harrison Springs receives award for outstanding customer service Harrison Springs receives award for outstanding customer service

Harrison Springs Health Campus, a Trilogy Health Services senior living community in Corydon, was recently honored with an award for outstanding customer service during the company’s annual spring meeting last month in French Lick.

By placing residents and families first, Harrison Springs Health Campus exceeded the expectations of the people it serves, earning Trilogy’s coveted Sweet Nebraska service award. Dubbed the “Sweet Nebraska” by Trilogy Health Services founder Randy Bufford, it recognizes Trilogy communities that scored 9.75 or above out of 10 on customer satisfaction surveys.

Harrison Springs Health Campus earned an overall score of 9.85 from feedback in categories, including staff attitude, quality of nursing care, food quality, activity programming, appearance and cleanliness.

“At Harrison Springs Health Campus, our team is committed to providing second-to-none services to the seniors we serve. Our scores on the customer satisfaction survey represent our team’s dedication to servant leadership, and it is with great pride that we receive this recognition,” Lori Hess, executive director, said. “We’re honored to have received such positive feedback from our customers and promise them that we will continue to strive to exceed their expectations.”

Twice a year, Trilogy Health Services solicits feedback from the residents and families they serve. Responses are viewed as invaluable and are used to identify places where the campus excels as well as opportunities for growth.

Companywide, more than 10,500 surveys were mailed to family members and other responsible parties. Nearly 88% of customers responding said they would recommend their Trilogy campus to someone who required senior living services.

Trilogy Health Services is an industry-leading operator of nearly 130 senior living communities throughout four states. The company provides more than 10,000 seniors with clinical support, lifestyle programs and a culture built on the tenets of servant leadership and hospitality.

Trilogy employs 14,000-plus team members, is a certified Great Place to Work, one of Glassdoor’s Top 100 Best Places to Work, and was named one of FORTUNE’s Best Places to Work in Aging Services.

To learn more about Trilogy Health Services, visit www.trilogyhs.com. To learn about job openings at Trilogy, visit www.trilogyjobs.com.

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